Shipping and Delivery Questions

Q: What does ISAACSONG charge for shipping an order?
A: ISAACSONG is happy to offer standard ground shipping all orders, regarding of size or weight.

Q: How long will it be before I receive my order?
A: For standard shipping, please allow up to 24 hours for processing. You should receive your order within 3-5 business days.

Q: Do you ship to addresses outside the United States?
A: ISAACSONG provide Worldwide Shipping.


Q: Can I expedite my shipping?
A: The following shipping options are available when you check out.
*Expedited orders must be placed before 1:00PM PST in order to ship out the same day they are placed. However, due to payment type, and that company's approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different.

i. Standard Shipping (delivery within 3-5 business days): Free Shipping with U.S Address
ii. 2-Business Day Shipping and Handling: Shipping Cost + $ 0.00 Handling Fee 
iii. We also provide next day Delivery. Please let us know if you need next day service.


Q: How can I contact I's Fashion Jewelry for additional assistance?
A: If you need help with your order please feel free to email us (support@isaacsong.us)

Q: What is ISAACSONG's Return Policy?
A: We're glad you asked! See our Returns Section to see the entire policy.

Q: Are the shipping time-frames listed on your website guaranteed?
A: Yes. ISAACSONG strives to fulfill all of the orders that we process within the quoted time-frames gladly stands behind the quoted delivery time-frames associated with each of the shipping types that we offer.

*ISAACSONG accepts no responsibility for packages that do not arrive within a stated time-frame due to extreme weather conditions or a force majeure*